Creativ Recruits | BPO, Bulk and Permanent Recruitment

Our Services

Permanent recruitment. Nothing else.

We place permanent candidates in BPO, call centre and outbound sales roles. We do not place temp, TES or contract staff. Our focus is permanent placements with full post-placement support.

BPO and Call Centre Recruitment

Bulk and single permanent placements for South African BPO operators and contact centres. Sourced, screened and delivered for outbound sales, telemarketing and customer service teams.

High-volume sourcing of sales and call centre agents
Sales aptitude and call-handling screening
Wave-based delivery aligned to training intake dates
Screening interviews with documented screening notes
30-day free replacement guarantee

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Permanent Placement

Mid-level to senior permanent placements sourced for long-term contribution and retention. Professional roles, management positions and specialist hires across South Africa.

Role alignment and suitability assessment
Verified experience and capability screening
Long-term retention and performance fit
Structured candidate evaluation
90-day tiered replacement guarantee

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Bulk Recruitment Campaigns

Built for businesses scaling rapidly. Structured candidate flow, consistent delivery and dedicated submission tracking for campaigns of 30 placements and above.

High-volume multi-channel sourcing
Structured screening and shortlisting
Wave-based delivery to prevent bottlenecks
Submission tracker accessible by client on request
Campaign pricing from 8%, with volume credits once placements are delivered

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Executive Search

Discreet, targeted headhunting for senior leaders who drive strategy, performance and long-term organisational growth. Leadership alignment over volume.

Leadership alignment with business strategy
Cultural and operational fit assessment
Verified experience and track record
Discreet, targeted headhunting approach
Long-term impact focus

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Compliance and Ethics

Integrity embedded in every stage.

Data Protection

Responsible handling of all candidate data in line with POPIA and international data transfer requirements. Data is processed through Google Workspace and Tally under their data processing agreements.

Transparent Process

Transparent recruitment processes and ethical candidate representation across every mandate. Terms of Business confirmed in writing before any work begins.

Fair Placement

Compliant placement procedures across all markets, fully aligned to South African labour legislation. No hidden costs, no surprise fees.

Registered

Registered with the Information Regulator of South Africa. Info Officer Ref: 2025-013986. B-BBEE Certificate No: 9435736103.

Fee Structure

Transparent fees. No surprises.

All fees are calculated on annual cost to company (CTC) and confirmed in writing in our Terms of Business and a job order before any work begins. A minimum fee per placement applies, confirmed in your proposal.

Placement Type	Fee	Replacement Guarantee
Standard Placement Permanent professional, mid-to-senior and executive hires	14% of annual CTC	90-day tiered
BPO and Call Centre Placement Outbound sales, appointment setting, customer service	8% of annual CTC	30-day free replacement
Bulk Recruitment Campaigns 30 or more placements, quoted per campaign	From 8% of annual CTC	30-day free replacement

Standard placements: 90-day tiered guarantee, measured from the candidate's start date. Days 1–30: one replacement at no additional cost. Days 31–60: a replacement fee of 50% of the original placement fee applies. Days 61–90: a replacement fee of 75% of the original placement fee applies.

BPO, call centre and bulk placements: 30-day guarantee. One replacement at no additional cost if the candidate leaves within 30 days of their start date.

Guarantee conditions. The guarantee applies only once the original invoice has been paid in full within terms, and only for the same role, salary band, location and working conditions as the original placement. A new or materially different role is a new vacancy with its own job order and fee. Retrenchment, redundancy and restructuring are excluded. The guarantee is fulfilled through replacement services only; no refunds or credits are issued.

Payment terms. The placement fee is invoiced when the candidate accepts the offer and is payable within 7 days of the candidate's start date, unless other terms are agreed in writing. Ending the candidate's employment after they start does not cancel, reduce or defer the fee. If an accepted offer is withdrawn before the start date, a cancellation fee of 50% of the placement fee applies.

Bulk campaigns. Bulk campaigns may require an engagement fee before sourcing begins, credited against placement fees as candidates are placed. Volume rewards are applied as credits once agreed placement volumes have been delivered and paid.

How We Work

A process built for precision.

Every mandate begins with a strategic consultation. Our process is designed to meet the high standards of local and global organisations.

Strategic Consultation

We align with your business goals to ensure every candidate fits your specific hiring priorities, culture and long-term trajectory. Terms of Business confirmed in writing before any search begins.

Screening and Shortlisting

Every candidate is interviewed and screened against your job description. You receive an updated CV and documented screening notes, so only interview-ready talent reaches your desk.

Client Interviews

We streamline your decision-making by presenting only high-calibre professionals who have passed our rigorous screening process.

Offer and Placement

We manage the offer stage with you and the candidate through to acceptance and start date. Background, ITC or qualification checks can be arranged on request, with the candidate's consent, as a separately agreed service.

Clear Commercial Terms

Every vacancy is confirmed in a written job order covering the role, salary, location and fee. If the role changes materially, we pause and confirm the new brief in writing before continuing.

Integration Support

Post-placement guidance to ensure long-term retention and the seamless onboarding of your new team member. Backed by our replacement guarantee: 90 days on standard placements, 30 days on BPO and bulk.

About Creativ Recruits

Cape Town-based. Compliance-driven.

Creativ Recruits is a specialist permanent placement agency focused exclusively on BPO, call centre and outbound sales recruitment. We operate as a remote-first business combining a strong compliance foundation, a structured candidate management process and a commercial approach built for volume without sacrificing quality.

Founded in 2025 and fully operational from January 2026. We work with clients who need a recruitment partner that understands their environment, moves at their pace and delivers candidates who are ready to perform from day one.

Tamzin Whatney, Founder and Managing Director. 13+ years in talent acquisition across South Africa, the UK and Canada.

Registered: Creativ Recruits (Pty) Ltd, Reg. 2025/396877/07

B-BBEE Level 1 EME certified

Registered with the Information Regulator of South Africa

Address: Cape Town, South Africa (remote-first)

Tamzin Whatney, Founder and Managing Director of Creativ Recruits

Specialisation

BPO and Contact Centre

Permanent placements only. No TES or temp staffing.

Indicative Shortlist Timelines

5–21 Business Days

Standard roles: 5–10 days. Professional: 10–15. Executive: 15–21. Timelines depend on the role and on client feedback turnaround.

Guarantee

Up to 90-Day Replacement

90 days tiered on standard placements, 30 days on BPO and bulk. Fulfilled via replacement, not monetary refund.

For Candidates

Looking for your next sales role?

We place candidates in permanent outbound sales, appointment setting, call centre and customer service roles with South African, UK and international businesses, including remote positions.

Apply Once

Complete one application form. We match you to current and upcoming roles across our clients.

Screening Interview

Shortlisted candidates are invited to a screening interview so we can present you properly to the right employer.

Never a Fee

Our service is free for candidates. Your information is handled in line with POPIA and only shared with employers with your knowledge.

Apply as a Candidate

Frequently Asked Questions

Common questions.

Do you place temp or contract staff?

No. Creativ Recruits places permanent candidates only. We do not offer TES, temp, payroll or any short-term staffing services. All placements are permanent hires.

What is your replacement guarantee?

Standard placements carry a 90-day tiered guarantee, measured from the candidate's start date. Days 1–30: one replacement at no additional cost. Days 31–60: a replacement fee of 50% of the original placement fee applies. Days 61–90: a replacement fee of 75% of the original placement fee applies. BPO, call centre and bulk placements carry a 30-day free replacement guarantee. The guarantee applies only once the original invoice has been paid in full within terms, and only for the same role, salary band, location and working conditions. A new or materially different role is a new vacancy with its own job order and fee. Retrenchment, redundancy, restructuring and material changes to the agreed role are excluded. The guarantee is fulfilled through replacement services only; no refunds or credits are issued.

When are invoices due?

The placement fee is invoiced when the candidate accepts the offer and is payable within 7 days of the candidate's start date, unless other terms are agreed in writing before recruitment begins. Ending the candidate's employment after they start, for any reason, does not cancel, reduce or defer the fee. If an accepted offer is withdrawn before the start date, a cancellation fee of 50% of the placement fee applies. Overdue amounts incur interest at 2% per month, and the replacement guarantee does not apply to any placement whose invoice is unpaid beyond the payment term.

What areas do you recruit for?

We recruit across South Africa with a primary focus on Cape Town and the Western Cape BPO sector. We also source candidates for UK and international campaigns run from South African contact centres.

How does candidate ownership work?

Any candidate introduced by Creativ Recruits remains under our representation for 12 months from the date of introduction. An introduction includes sending a CV or candidate profile, or arranging an interview. If you hire or engage a candidate we introduced within this period, directly, indirectly or through an associated company, without going through Creativ Recruits, our full standard placement fee of 14% of annual CTC becomes payable. Discounted BPO and bulk rates apply only to placements made through Creativ Recruits under the agreed process. This applies even if the vacancy was closed or put on hold.

What happens if the role changes?

Every vacancy is confirmed in a written job order before sourcing begins. If the job title, duties, salary, location or working arrangements change materially, we pause the search and confirm the revised brief and fee in writing before continuing. A replacement request for a different role is handled as a new vacancy, not under the replacement guarantee.

Do you work with UK and international clients?

Yes. We recruit South African candidates for UK and international businesses, including remote and contact centre roles. The same principles apply: signed Terms of Business and a written job order before sourcing begins, with the fee, currency, payment trigger and payment term agreed in writing up front. Our standard payment term for international clients is 14 days from the candidate's start date.

I am a candidate. How do I apply?

Complete our candidate application form. We review every application against our open roles and contact shortlisted candidates for a screening interview. Creativ Recruits never charges candidates any fee.

How is POPIA compliance managed?

Creativ Recruits is registered with the Information Regulator of South Africa (Info Officer Ref: 2025-013986). All candidate and client data is handled in compliance with POPIA. International data transfers to our operators (Google Workspace, Tally and Netlify) are covered by Standard Contractual Clauses and Data Processing Agreements. Our full policies are available at www.creativrecruits.co.za/policies.

Recruitment built for volume and compliance.

Permanent recruitment. Nothing else.

BPO and Call Centre Recruitment

Permanent Placement

Bulk Recruitment Campaigns

Executive Search

Integrity embedded in every stage.

Transparent fees. No surprises.

A process built for precision.

Cape Town-based. Compliance-driven.

Rated 5.0 on Google.

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